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The sharpening specialist VOLLMER is offering direct online communication with its help desk in the form of its new “Visual Support“ service. Encrypted video and audio channels link customers to technicians in real time. Live streaming means that the help desk and on-site team share the same view of the mechanical and electrical areas of a grinding or erosion machine. The addition of remote access also enables direct access to the machine. This service package makes it possible to identify faults quickly, v
