Tax administration future patterns

The state is paying more and more attention to the needs of the citizen and society as a whole and is actively using the interaction experience in decision making, trying to keep up with business. Experience means the contacts of a citizen or organization with the state throughout the life cycle, including those where the state has direct or indirect control. The concept of trust- based interaction still seems strange to most of our citizens, who have no idea that a number of experts associate with it the possibility of radical improvements in tax administration. This model prioritizes the citizen and their needs, creating a simple, unifying, and personalized experience of interacting with the state. The goal is to improve the quality of services, promote effective and transparent interaction, and create an economy of knowledge and trust. In the future, this administration model will allow us to abandon the traditional control and supervisory activities, to free taxpayers from reporting, to take all the routine fiscal functions on board of the FTS Russia and not to distract business from its main task of entrepreneurship. The expert panel will discuss a number of issues concerning the prospects for refocusing control and supervisory activities from formal results to research and understanding of the needs and priorities of citizens and organizations, identifying ways to improve their interaction with the state, solving actual problems of individuals based on the business community experience and international practices in this area. What are the key points of convergence between the tax authorities and the citizen? How to build a quality feedback in making management decisions? What approaches does the business community use to engage citizens in governance and decision-making system, while forming simple and easy-to-use platforms to deliver services at the right time and place? How does the internal culture of the organization contribute to building external trust relationships? What is the international experience of creating an economy of knowledge and trust?