Knowledge-centered service и модели структуры Баз Знаний // Демо-занятие курса Руководитель поддержки пользователей в IT

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20 Nov 2024

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Почему эта тема важна: Knowledge-centered service - фреймворк, который отлично зарекомендовал себя при реанимации и актуализации баз знаний, а понимание основ структуризации как самой КВ, так и статей помогут сделать её понятной и читаемой О чем поговорим: - Knowledge-centered service - Структура KB - Структура и целеполагание статей Вебинар будет полезен: Менеджерам и супервайзерам, службе поддержки, как продуктовой, так и IT-helpdesk’a. Результаты вебинара: Cможете определять основные подходы к структурированию баз знаний и статей в них, а также объяснять, как разные подходы решают конкретные задачи команды. «Руководитель поддержки пользователей в IT» - Преподаватель: Константин Кафтан - менеджер Core-проектов в WildBerries Пройдите опрос по итогам мероприятия - Следите за новостями проекта: - Telegram: - ВКонтакте: - LinkedIn: - Хабр:

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