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Sponsor: YOU! Viewers make these independent investigations possible. Buy a limited CyberSkeleton shirt! (uses a brilliant blue and gold foil) Or consider grabbing one of our heavy-duty silicone soldering & project mats: You can also find one of our PC building Modmats with reference wiring diagrams here: Or for some drinkware, get a copper-plated stainless steel mule mug with a thermal conductivity formula laser-etched in it! Has ASUS scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They're still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift“). The device also had a broken microSD card. ASUS then pointed to the world's tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn't pay within 5 days. It felt like extortion. If you're wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.“ We have now tested ASUS' motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences. Watch the Scumbag ASUS video that started this series: Watch our legal correspondent and attorney comment on ASUS' warranty last year: Watch our series on the Newegg saga here: Like our content? Please consider becoming our Patron to support us: TIMESTAMPS 00:00 - Steve Loses It 01:57 - Evidence of Others 04:38 - Defective ROG Ally Details 06:22 - The Timeline (ASUS Warranty Investigation) 11:28 - Scumbags 19:26 - EVEN MORE SCAM CLAIMS 20:50 - Conclusion: Stop Buying ASUS if You Want Support ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video (“this video is brought to you by“) and above the fold in the description. We do not ever produce paid content or “sponsored content“ (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: f: w: Steve Burke: Host, Writing Patrick Lathan: Host, Writing Vitalii Makhnovets: Camera, Editing
