Shoppers Drug Mart accused of forcing customers to self-checkout

Shoppers Drug Mart is accused of forcing customers to use self-checkout rather than a counter clerk during the pandemic. But a retail analyst predicts that people will return to counter service once the pandemic ends. Watch The National live on YouTube Sunday-Friday at 9 p.m. ET Subscribe to The National: Connect with The National online: Facebook | Twitter | Instagram | More from CBC News | The National is CBC's flagship nightly news program, featuring the day's top stories with in-depth and original journalism, with hosts Adrienne Arsenault and Andrew Chang in Toronto, Ian Hanomansing in Vancouver and the CBC's chief political correspondent, Rosemary Barton in Ottawa.