Guest
REGISTER FOR THE NEW ERA OF CONTRACTING SUMMIT HERE: On today's episode of our podcast we welcome Joey Coleman, a renowned expert in customer experience and author of the Wall Street Journal bestseller, 'Never Lose A Customer Again.' With over two decades of experience transforming customer interactions for prestigious clients like Zappos and NASA, Joey brings a wealth of knowledge to our show. In this episode, we delve into the nuances of customer service versus customer experience, the critical importance of the first 100 days in a customer's journey, and the art of managing expectations to elevate customer satisfaction. Logan spoke with Joey about creating a positive customer experience, exploring effective strategies for engaging employees in fostering memorable customer experiences and how senior management can stay attuned to their company's customer experience dynamics. We'll also tackle the challenges of achieving 'white glove service' in your business! This episode is not just an exploration of customer experience insights; it's a prelude to Joey's much-anticipated keynote speech at the 'New Era of Contracting Summit' on January 24th and 25th. Don't miss out on this opportunity to revolutionize how you think about and interact with your customers. Tune in for practical tips, insightful anecdotes, and a chance to learn from one of the masters in the field. For more information about attending Joey Coleman's talk and to grab your tickets, check out the description. Your journey towards exceptional customer experience begins here! REGISTER FOR THE NEW ERA OF CONTRACTING SUMMIT HERE:
