Customer Service English: The . Approach

Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: More English for work: How to talk about your boss in English Learn English: 8 common ways to describe your coworkers In this lesson: 0:00 Customer Service English: The HEART Approach 1:06 H: Hear 2:21 E: Empathize 4:02 A: Apologize 5:48 R: Respond 7:32 T: Thank