#kri #kpi #process Objective of the Video To understand the process of defining the KRAs and KPIs in an organisation Key Learnings from the Video 1. Meaning of Process It is a logical sequence of events that are followed to achieve the desired outcome. 2. Process – Key Points Focus on the following things as you define/design a process: a. Define a robust and full proof process b. Enforce and reinforce the designed process on a daily basis For example: When you have cooked Maggi for the first time, you must have followed the steps given on the Maggi packet. This is called a robust and full proof process. The Maggi that you cook today is tastier as compared to the Maggi you have cooked for the first time. This is because you have practised it by cooking it again and again. This is the act of enforcing and reinforcing the designed process. When a process is regularly followed on daily basis, then the probability to achieve success or achieve the outcome increases.
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