Service desk в ITIL. Поговорим о нулевой и первой линии техподдержки.

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26 Sep 2024

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В этом видео мы расскажем о службе service desk из ITIL на предприятиях. Подробно разберем нулевую линию поддержки (IVR, RPA и чат-боты). Начнем разговор о сотрудниках первой линии поддержки. Также коснемся и других процессов из ITIL связанных с Service Desk - эскалация, управление доступом, управление обращениями на обслуживание, управление инцидентами. Подробней о нашем продукте Вы можете узнать на странице

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