IT Professional Fundamentals- Software Troubleshooting

1. Course Overview: 00:00:00 __ 1. Course Overview 2. Solving Microsoft Windows OS Issues: 00:01:17 __ 01. Module Overview 00:02:29 __ 02. Boot Problems 00:09:55 __ 03. Demo- Create a Windows Bare Metal Image 00:14:44 __ 04. Network Connectivity 00:20:16 __ 05. Demo- Solve Shared Folder Access Permissions Issues 00:26:00 __ 06. Performance 00:32:33 __ 07. OS and Application Crashes 00:37:34 __ 08. Demo- Configure a System Restore Point 00:40:51 __ 09. Demo- Roll Back a Windows Update 00:43:54 __ 10. Module Summary 3. Solving Mobile Device Software Issues: 00:45:38 __ 1. Module Summary 00:46:31 __ 2. Mobile Device Network Connectivity Issues 00:53:04 __ 3. Demo- Determine Which Mobile Apps Use the Most Data 00:54:40 __ 4. Demo- Configure a Mobile Device Wi-Fi Hotspot 00:56:34 __ 5. Mobile Device Power Issues 00:58:57 __ 6. Mobile OS and App Issues 01:04:58 __ 7. Mobile Device Security 01:10:27 __ 8. Module Summary 4. Mitigating Malware: 01:11:22 __ 1. Module Overview 01:12:04 __ 2. Malware Types 01:17:53 __ 3. Demo- Configure Anti-malware Scan Settings 01:22:17 __ 4. Malware Symptoms 01:26:08 __ 5. Demo- Examine a PKI Certificate 01:29:39 __ 6. Web Browser Security 01:33:14 __ 7. Malware Removal 01:36:15 __ 8. Module Summary