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To ensure a seamless customer experience at the Asian Games 2023, China Mobile Zhejiang and Huawei collaborated to develop a cutting-edge smart cockpit for managing user experiences. This innovative solution combines generative AI and a smart assurance platform, enabling a new style of human-machine interaction across multiple channels in various scenarios. These channels include the monitoring room's big screen, desktops and laptops' medium screen, and smartphones' small screen. By adopting a “chat“ mode, anyone from the assurance team can access accurate and convenient real-time user experience information from anywhere, at any time. This approach simplifies cross-departmental collaboration, significantly improves production efficiency, and establishes a ground-breaking paradigm for user experience management.
