This clip from “First, Do No Harm Part 3: Healing Lives, Changing Cultures“ depicts three different approaches to talking with family members after a patient harm event. The key characters are Tibor Romanov, his translator, the Senior Risk Manager, Dr. Baxter who knows Mr. Romanov, and Dr. O'Leary, who was the surgeon involved. This is the clip referenced in the DISCLOSURE OF MEDICAL ERROR session of the Josie King Foundation curriculum
Hide player controls
Hide resume playing